CUSTOMER SUPPORT
User guides, setup information and Frequently Asked Questions.
GETTING STARTED
Select your own Master Code
Store Passwords and PIN codes
Access Stored Passwords and PIN codes
User Manual - English
SUPPORT RESOURCES
PIN-Master® includes:
- A written quick-start guide included with the product
- Detailed online support manual
- Instructional video tutorials
WHY SETUP TAKES TIME - 30 MINUTES
The same design decisions that create PIN-Master®'s security also create its setup process.
Because PIN-Master® is fully offline, credentials cannot be imported from a computer, browser, smartphone or cloud service.
All credentials must be entered manually.
Most users spend approximately 30 minutes entering their information.
This one-time setup process is a direct consequence of eliminating connectivity and remote access pathways.
To support users, we provide:
- A written quick-start guide included with the product
- Detailed online support manual
- Instructional video tutorials
Once setup is complete, your credentials remain available wherever you carry your wallet.
Sensitive credentials cannot be remotely compromised if they are never remotely accessible.
WHY MANUAL ENTRY?
PIN-Master® is intentionally designed without connectivity.
Because data cannot be imported, synchronized or transferred, credentials must be entered manually.
Initial setup typically takes approximately 30 minutes.
This is a deliberate security trade-off that eliminates remote access pathways.
FREQUENTLY ASKED QUESTIONS
1. Can PIN-Master® connect to a computer?
No
2. Can PIN-Master® connect to the internet?
No
3. Can PIN-Master® connect to a smartphone?
No
4. Can data be synchronized?
No
5. Can credentials be recovered?
No
6. What happens after repeated incorrect Master PIN attempts?
All stored data is permanently erased.
7. Which characters are supported?
Uppercase Letters (A–Z)
Lowercase Letters (a–z)
Numbers (0–9)
Special Characters: _ @ . , ; : ( ) [ ] { } | # ? & = % ! $ / \ < > " ' ^ ` ~
PIN-Master®
Keep Your Passwords Offline
Always Secure. Always Available.
Offline Credential Security for Individuals, Organizations and Financial Institutions